Help Desk Software
Basic:
✔️
Standard:
✔️
Premium:
✔️
Examples/Tools:
Wix
Overview
Feature | Description | Included in Your Plan |
Multi-Channel Integration | We integrate your business mobile number, WhatsApp, Chat, and Email into one platform for seamless customer support across all channels. | Integration handled by us for multi-channel support. |
Business Mobile Number | If required for your region, we set up a business mobile number to manage customer queries via SMS and calls. | Optional, only in specific regions where mobile number support is available. |
WhatsApp Integration | Seamlessly integrate WhatsApp into your help desk platform for real-time communication with customers. | Included, if required for your business. |
Live Chat Integration | Live chat functionality enables real-time messaging with customers directly on your website. | Included in all plans. |
Email Integration | Manage all email inquiries within the help desk system, making it easy to track and respond to customer emails. | Included in all plans. |
Knowledge Base Creation | We create a custom knowledge base for your site, including FAQs and Help Center articles to assist customers in solving common issues on their own. | Included in all plans. |
Customer Feedback | After each chat or email interaction, the customer will receive an email to rate their experience and provide feedback. | Feedback and ratings will be available for review. |
Public Display of Ratings | You can choose to display customer feedback publicly on your site to increase trust and credibility. | Available for all plans. |
Explanation of Features:
Multi-Channel Integration: This feature ensures that all your communication channels (business mobile, WhatsApp, live chat, email) are integrated into one platform for a streamlined support experience. You won’t need to manage each platform separately.
Knowledge Base: By creating a Help Center with articles and FAQs, customers can easily find answers to their questions, reducing the number of repetitive inquiries to your support team.
Customer Feedback: After each support interaction, customers are asked to rate their experience. This feedback loop helps you continuously improve your service and customer experience.
Public Display of Ratings: If you choose, you can showcase positive customer feedback on your website to build trust and social proof for new customers.